Keep conversations moving
Messages, reactions and available attachments arrive in your automation as structured events. You decide what happens next.
SOCIUM BY VMTECH · INSTAGRAM IS LIVE
Every message can move business forward.
Connect Instagram to the automation your business actually needs. Socium receives messages and comments, delivers them to your systems and lets them respond.
Instagram is live. WhatsApp and Facebook are in preparation.
CONVERSATION EXAMPLE
Do you have an available appointment?
Automation started
Of course. Let's find a time that works for you.
Message
- Official Meta API
- No sharing your Instagram password
- Your company controls its data
- VMTech DOO Beograd
01 / INSTAGRAM PROFESSIONAL
From the first comment to a real conversation.
A customer asks in Direct or comments. Socium turns the event into a clear signal for your team, n8n, CRM or AI agent and sends the answer through the Instagram API.
Turn comments into opportunities
Comments on posts and Reels can start your workflow: a public reply, an eligible private message or a CRM task.
All your accounts, kept separate
Connect multiple Instagram Professional accounts. Each keeps its own settings, webhook URLs and access tokens.
FOR YOUR BUSINESS
Your customers are already in Direct.
Choose the conversations you want to turn into a next step. Shape the automation around the way you work.
Online stores
From a product question to an offer and an order enquiry.
Restaurants
Menus, special offers and reservation enquiries in one conversation.
Salons
Help customers choose a service and request a suitable appointment.
Agencies
Understand the brief, collect contact details and arrange a first conversation.
Clinics
Service and appointment information, with enquiries handed to your team.
Service businesses
From a description of the problem to a qualified enquiry and consultation.
SCENARIO / COMMENT → MESSAGE
One word can start a conversation.
Invite people to comment “SEND” on a post or Reel. Your workflow receives the event, checks its rules and sends a resource or offer in Direct when Instagram permits it. A Story reply can enter the same flow as a direct message.
Illustrative workflow. Instagram's private-reply rules apply.SCENARIO / FOLLOWER OFFER
A special offer, when the condition is met.
In a Direct conversation, your automation can use the follow status Instagram returns for an eligible user. Followers can receive the selected offer; when the status is unavailable, the workflow should ask for verification rather than assume.
An example of customer or VMTech automation; field availability depends on Instagram API access and permissions.IN PRACTICE / VMTECH
We use Socium on our own Instagram account.
Message us at @vmtech.rs. Our AI agent discusses your business needs, records relevant details in CRM and can book a consultation. See how a first message becomes a concrete next step.
Customer explains the need
Agent continues the conversation
Relevant details reach CRM
Consultation at an agreed time
A RELIABLE FOUNDATION
You choose the logic. Socium keeps the connection.
Events reach your HTTPS webhook in a stable, signed format. API tokens can be limited to selected accounts and actions. Delivery attempts and errors remain visible.
API documentation01Signed events
02Separate accounts
03Controlled retries
GET STARTED
From connection to the first reply.
Connect an account
Authorize an Instagram Professional account using the official Instagram flow.
Set up delivery
Set separate HTTPS URLs for messages and comments. Socium signs delivered events.
Respond from your workflow
Your n8n or backend handles the event and, when permitted, responds through the Socium API.
NEXT CHANNELS
One approach to conversations. More channels to come.
In preparationWhatsApp
We plan WhatsApp Business support around the same event, automation and response model. It is not available in Socium yet.
In preparationFacebook
Facebook Messenger for business pages is planned as a future channel. It cannot be connected yet.
ANSWERS
Questions before connecting.
Who can use Socium?
VMTech provisions access to the business workspace. Public registration is not available at present.
Can I connect multiple Instagram accounts?
Yes. You can connect multiple Instagram Professional accounts in one workspace and configure webhooks and API access for each.
Do I need to use VMTech automation?
No. Events can go to your own HTTPS webhook, n8n or backend. VMTech automation is one possible implementation.
How are webhook events protected?
Socium normalizes the data and signs outgoing events using HMAC SHA-256. The secret belongs to the configured endpoint.
When will WhatsApp and Facebook be available?
Both channels are on the roadmap. There is no confirmed release date; Instagram is currently the only channel available to connect.
READY FOR THE NEXT CONVERSATION?
Connect Instagram to the systems your business already uses.
Tell us what you want to automate. We will show you a path from the first event to the reply.
Request access